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Government
Development
Services
Project
Early Assistance

Commercial Project Management
Program

What is Project
Management?

Prince William County’s Development
Review, Construction Inspection, and Code Enforcement agencies have united efforts to
redesign their business processes to align with the County’s  Vision and Values. To accomplish
this primary goal, the Prince William County development community and
county development agencies have created a mutually supportive environment
where the customer and staff work creatively together through teamwork to
provide a process that is better coordinated, more timely and is more
predictable for the customer.

Program
Implementation

Prince William County has implemented
a project management program while it seeks to
update the integrated development processing system. The program
aims to improve the customer’s
experience and the project’s success. Implementation of the
project program began on July 1, 2008. The initial phasing of this program
included:

·
July 1, 2008 — Site Plans
(Non-residential)

·
July 15, 2008 — Joint Occupancy Evaluations
(JOE)

·
Aug. 15, 2008 — Tenant Layouts (TLO)

·
Sept. 15, 2008 — Building Alterations, Additions and
Remodels

Other non-commercial project types including residential
developments are being evaluated for inclusion in future implementation
phases.

Project-Oriented
Culture

Our
new development processing system will center on an innovative
Project–Oriented Culture, with three key elements in support:

1.
Project Approach

2.
Partnership Approach to Customer
Service

3.
Project Management

Project Approach

Our
new approach ensures that services are comprehensive and seamless from the
customer’s perspective. Once
the customer’s “immediate project objectives” are understood, the county
ensures communications, processes, and actions are coordinated through the
entire development process. We
accomplish this by:

A.
Identifying the approvals and permits that make-up the “immediate
project objective” as shown in Figure 1.

B.
The
County facilitates the processing steps, from early assistance to
certification of occupancy or
final acceptance. The customer will interact with the County in one or
more business processes as shown in Figure 2.

Partnership Approach to Customer Service

Prince William County staff is
committed to a cooperative relationship, a partnership, between the
customer and staff working together to identify options on project issues
and bringing resolution to problems quickly. This partnership will result
in a process which will have greater predictability resulting in a more
timely and efficient process. Three ideas and practices will be
established to support this partnership.

1.
Staff uses
supportive communications.

2.
Structured and
adequate time is allotted to discuss and resolve
issues.

3.
Staff and
customer are tasked to be creative in finding ways to resolve issues
within the
regulatory framework.

Object of Project Management

Project management is the County’s methodology to assist the
customer with processing their “immediate project objective” through the
development system in an efficient and timely manner.  This method promotes coordinated
County responses to a project rather than allowing fragmented permits or
responses from individual disciplines or departments. In order for Project Facilitation
to work effectively, three key roles have been defined and must function
together throughout the process. These three key roles are shown in
Figure 3:

1.
Appointing a
Process Management Team (PM) to
guide the customer’s project through the system.

2.
Appointing a
Multi-Disciplinary Team (MDT) to provide all the expertise needed for
review.

3.
The Customer
and/or their designated representatives participate as a responsive
partner on the team.

For additional information, contact the Department of Development
Services.

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